Duke Energy Crews Survey Damage and Restore Power to Thousands of Customers Across Florida – Duke Energy News Center | CarTailz


  • Crews respond to power outages in areas where weather conditions permit. More than 160,000 have been recovered to date


  • 90% of customers in some areas where the storm cleared first will be restored by midnight

ST. PETERSBURG, Fla. – Crews from Duke Energy are quickly restoring power to thousands of customers as Tropical Storm Nicole continues to sweep through Florida.

While some areas in the company’s service area are still feeling the effects of the storm, power line technicians and specialists from Florida and other states have begun repairs and restorations in areas where weather conditions have improved.

“Our team was well prepared and ready to respond to Tropical Storm Nicole, but make no mistake, restoring power is a collaborative effort,” said Todd Fountain, Duke Energy Florida Storm Director. “We thank all first responders as well as the help we have received from other utilities for working with us to restore power safely and quickly.”

As of 3:00 p.m. today, the company has recovered more than 160,000 customers, with about 83,000 customers still without power. Duke Energy Florida serves 1.9 million customers in the state.

Power is expected to be restored to 90% of Duke Energy Florida customers in the following counties by midnight tonight: Brevard, Flagler, Hardee, Hernando, Highlands, Hillsborough, Lake, Orange, Osceola, Pasco, Pinellas, Polk , Seminole and Volusia.

Tomorrow, Duke Energy Florida will provide estimated recovery times for all other counties that are still affected by the storm at duke-energy.com/outages.

The Estimated Recovery Time is the latest time that Duke Energy Florida expects to have nearly all service restored in that area. Many customers are restored beforehand. More accurate estimates at the level of each failure will be provided as the recovery progresses.

Customers who are subscribed to Duke Energy text alerts will receive an SMS once an estimated recovery time has been set for their location. (Sign in to receive outage notifications.)

Important safety tips

  • Stay away from fallen or sagging power lines that may be hiding in flood water and debris. Consider any live lines and trees or branches in contact with lines. Report any power line hazards to Duke Energy at 800.228.8485 or contact your local emergency services department or agency.
  • If a power line falls over a car you are in, stay in the car. If you MUST exit the car due to a fire or other immediate life-threatening situation, do your best to jump out of the car and land on both feet. Be careful not to let any part of your body touch the car when your feet hit the ground.
  • Do not drive over – or stand near – downed power lines.
  • Never replace a fuse or touch a circuit breaker with wet hands or while standing on a wet or damp surface.
  • If the meter box is pulled away from a customer’s home or mobile home service pole and no power is received, it is the homeowner’s responsibility to contact an electrician to reattach the meter box and/or arrange for a permanent repair.
  • Home and business owners whose structures have suffered water or other structural damage and who are unsure whether their electrical equipment (e.g., internal wiring, meter box, etc.) is damaged should consider contacting a contact a licensed electrician. In some cases, an electrical inspection may be required by the county before Duke Energy can resume service. An electrician can advise customers on next steps.

How to report power outages

  • SMS OUT to 57801 (Normal SMS and data charges may apply).
  • Visit duke-energy.com on a desktop computer or mobile device.
  • Use the Duke Energy mobile app (download the Duke Energy app to your smartphone from the Apple Store or Google Play).
  • Call Duke Energy’s Automatic Outage Reporting System: 800.769.3766 (800.POWERON).

Follow Duke Energy on Twitter (@DukeEnergy) and Facebook (Duke Energy) or visit dukeenergyupdates.com.

Duke Energy Florida

Duke Energy Florida, a subsidiary of Duke Energy, has 10,300 megawatts of generating capacity and serves 1.9 million residential, commercial and industrial customers in a 13,000 square mile service area in Florida.

Duke Energy (NYSE: DUK), a Fortune 150 company headquartered in Charlotte, NC, is one of America’s largest energy holding companies. Its electric utilities serve 8.2 million customers in North Carolina, South Carolina, Florida, Indiana, Ohio and Kentucky and have a combined power capacity of 50,000 megawatts. Its natural gas unit serves 1.6 million customers in North Carolina, South Carolina, Tennessee, Ohio and Kentucky. The company employs 28,000 people.

Duke Energy is conducting an aggressive clean energy transition to achieve its goals of net-zero methane emissions from its natural gas business by 2030 and net-zero carbon emissions from power generation by 2050. The company has indicative carbon emissions targets of at least 50% reduction from power generation by 2030, 50% for Scope 2 and certain upstream and downstream Scope 3 emissions by 2035, and 80% from power generation by 2040. In addition, the company is investing in major power grid improvements and energy storage, and examines zero-emission power generation technologies such as hydrogen and advanced nuclear power.

Duke Energy was named to Fortune’s 2022 World’s Most Admired Companies list and Forbes’ World’s Best Employers list. Visit duke-energy.com for more information. The Duke Energy News Center contains press releases, data sheets, photos and videos. Duke Energy’s illuminations feature stories about people, innovation, community issues and environmental issues. Keep following Duke Energy TwitterLinkedIn, Instagram and Facebook.

Media contact: Bill Norton
Cell: 704.763.6059
Media line: 800.559.3853

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