The impact can be felt throughout the service area of the organization
Line and tree teams ready to respond to outages
ST. PETERSBURG, Fla. — Duke Energy is closely monitoring the approach of Subtropical Storm Nicole and preparing for possible impacts on Florida in the coming days. The company urges customers to prepare as well.
Company weather forecasters are tracking the storm, which has the potential to impact portions of the Company’s service area throughout Florida with damaging winds, heavy rain and localized flooding.
Duke Energy prepares for storms throughout the year and has ensured that equipment, supplies and supplies are available in all areas that may be affected by this storm to make necessary repairs and restore power outages.
The company has crews and resources strategically distributed throughout Florida — near areas likely to be impacted — to respond quickly and safely once the storm has passed. When additional support is needed, Duke Energy has other resources available from its service areas in Indiana, Kentucky, Ohio and the Carolinas.
“As Hurricane Ian demonstrated, Duke Energy Florida is committed to restoring power as safely and quickly as possible,” said Melissa Seixas, President of Duke Energy Florida. “Should there be any outages, our crews and contractors are ready to respond.”
Line technicians and onsite workers review equipment, consumables, and inventory to ensure appropriate materials are available for repairs and recovery from power outages.
Though the storm is expected to be weaker than Hurricane Ian, forecasts still show the potential for high winds and heavy rain, which could cause significant power outages in many parts of Florida. Crews will begin restoring power as soon as conditions are safe to do so. After the storm, fallen trees and flooding can affect working conditions and make repairs difficult.
Strengthening the network to reduce the impact of storms
In addition to pruning trees and upgrading wires and wooden poles, the company has invested in smart technology and remote recovery capabilities to reduce the duration and number of outages, and to restore service faster in the event of outages.
Duke Energy’s intelligent, self-healing technology can automatically detect outages and quickly reroute power for faster recovery or no outages at all. During Hurricane Ian, self-healing technology helped automatically recover more than 160,000 customer outages and saved nearly 3.3 million hours (nearly 200 million minutes) in total downtime. Duke Energy currently serves approximately 59% of Florida customers with self-healing capabilities on its main power distribution lines, with a goal of serving approximately 80% over the next few years.
The safety of our customers and communities is important. Duke Energy encourages customers to have a plan in place to respond to an extended power outage following a hurricane or other severe storm. Here are some tips:
Before the storm
- Create (or update) an emergency supply kit to save valuable time later. The kit should contain everything a person or family needs for at least two weeks, especially medicine, water, non-perishable food, and other supplies that are hard to find after a storm.
- Keep a portable radio or TV or NOAA weather radio handy to monitor weather forecasts and important information from state and local officials.
- Charge cell phones, computers, and other electronic devices before storms to stay current with important safety and response information. Consider buying portable chargers and make sure they are fully charged as well.
- Maintain a plan to move family members – especially those with special needs – to a safe, alternate location in the event of an extended power outage or evacuation required.
after the storm
- Stay away from dropped or sagging power lines. Take into account that all lines are live, as well as trees, branches or anything that comes into contact with lines.
- If a power line falls over a car you are in, stay in the car. If you MUST exit the car due to a fire or other immediate life-threatening situation, do your best to jump out of the car and land on both feet. Be careful not to let any part of your body touch the car when your feet hit the ground.
For more tips on preparing for the storm season and how Duke Energy can help, visit duke-energy.com/StormTips.
Follow Duke Energy on Twitter for updates on the storm or power restoration (@DukeEnergy) and Facebook (Duke Energy). A checklist serves as a helpful guide, but it’s important to heed the directions and warnings from emergency management officers in your area before, during, and after a storm.
Before a storm, customers should ensure their contact information is up to date and their communication preferences are noted in their account so they can receive proactive updates from Duke Energy on the status of a power outage.
Customers who experience an outage during a storm can report it in the following ways:
- Visit duke-energy.com on a desktop computer or mobile device.
- Use the Duke Energy Mobile App – Download the Duke Energy App from a smartphone via the Apple Store or Google Play.
- SMS OUT to 57801 (Normal SMS and data charges may apply).
- Call the Automated Outage Reporting System at 800.POWERON (800.769.3766).
- Customer Service Specialists are available to manage customer calls as needed, with additional corporate staff from all Duke Energy jurisdictions available to assist when needed.
There is also an interactive outage map where customers can find up-to-date information on power outages, including the total number of outages across the system and estimated recovery times.
Duke Energy Florida
Duke Energy Florida, a subsidiary of Duke Energy, has 10,300 megawatts of generating capacity and serves 1.9 million residential, commercial and industrial customers in a 13,000 square mile service area in Florida.
Duke Energy (NYSE: DUK), a Fortune 150 company headquartered in Charlotte, NC, is one of America’s largest energy holding companies. Its electric utilities serve 8.2 million customers in North Carolina, South Carolina, Florida, Indiana, Ohio and Kentucky and have a combined power capacity of 50,000 megawatts. Its natural gas unit serves 1.6 million customers in North Carolina, South Carolina, Tennessee, Ohio and Kentucky. The company employs 28,000 people.
Duke Energy is conducting an aggressive clean energy transition to achieve its goals of net-zero methane emissions from its natural gas business by 2030 and net-zero carbon emissions from power generation by 2050. The company has indicative carbon emissions targets of at least 50% reduction from power generation by 2030, 50% for Scope 2 and certain upstream and downstream Scope 3 emissions by 2035, and 80% from power generation by 2040. In addition, the company is investing in major power grid improvements and energy storage, and examines zero-emission power generation technologies such as hydrogen and advanced nuclear power.
Duke Energy was named to Fortune’s 2022 World’s Most Admired Companies list and Forbes’ World’s Best Employers list. Visit duke-energy.com for more information. The Duke Energy News Center contains press releases, data sheets, photos and videos. Duke Energy’s illuminations feature stories about people, innovation, community issues and environmental issues. Keep following Duke Energy TwitterLinkedIn, Instagram and Facebook.
Media contact: Ana Gibbs
Media line: 800.559.3853