By Kevin Armstrong
Ironically, Tesla’s rising popularity has helped a repair shop that’s been around for over a century. Speaking during General Motors’ Investor Day, the company’s President Mark Reuss said, “This is a growing business for us. I have to say it’s a new business,” Barrons said. He was referring to servicing Teslas at GM facilities. The car company, which has existed since 1908, has repaired more than 11,000 Teslas in the USA since 2021.
While Tesla isn’t happy about losing business on the service side, it has to be relieved that its owners have access to repairs at a company that has thousands of service centers across the country. Tesla has ramped up production and put more of its in-demand vehicles on the road; However, it takes much longer to build facilities and train staff to maintain these vehicles.
More Teslas need servicing
Recently, internal documents showed that the company wanted to implement a process that would allow salvaged Teslas to be re-certified and reintroduced to the Supercharger network. That may increase the number of Teslas to work on. Service improvements have been on Tesla’s radar for a while. Last year, Musk said the company was ramping up service center openings to keep up with skyrocketing demand for the product.
Musk focused on service
In September, Elon Musk said he was focused on improving the service. A Twitter user complained about the cancellation of a recent service appointment at short notice. Musk replied: Note that I personally put a lot of time into evolving the Tesla service to make it great. Hopefully, this will start to be felt by Tesla owners.
The user also pointed out that Tesla can charge $100 for canceling an appointment with less than 24 hours notice, but there was no penalty if the company canceled at short notice. Musk tweeted: You’re right, we should give Tesla owners a $100 credit if we change appointments with less than 24 hours in advance. Should be mutual. On June 4, 2022 he tweeted: Working on Tesla’s North American service. The aim is that 2/3 of the cars are serviced the same day, no waiting times.
But since those tweets, Musk has drawn a lot of attention to running his new company — Twitter. It’s unclear how long he’ll be running Twitter or when his full attention will return to Tesla and improving the service.
While more facilities have opened, many Tesla owners are clearly finding it more convenient to head down to their neighborhood GM dealership. This ironic twist can provide short-term relief. Still, Tesla needs to keep building and staffing more service centers to keep owners happy and persuade potential buyers to consider the electric car pioneer when purchasing their next vehicle.
By Lennon Cihak
Tesla has updated its Safety Score feature to version 1.2 which, among other things, adds driving at night as a factor.
Since introducing the Safety Score feature, Tesla has seen a handful of improvements. However, version 1.2 is the biggest update to the feature yet. This update will hopefully address a number of concerns that drivers previously had about how scores are calculated.
Tesla uses the Predicted Collision Formula (PCF) to calculate all of the above factors. This formula predicts how many car accidents can happen per 1 million kilometers driven.
This new version 1.2 adds features like a visualization of your ride (without location data to protect privacy), late night driving and a grace period extended from three to five seconds.
Here is a list of changes to the security rating:
Providing a visualization of your journey as a timeline to show when specific events occurred that impacted your safety rating. To protect your privacy, no location data is provided.
Added Late Night Driving as a new safety factor. More time spent driving at night results in a lower safety rating.
Increased the grace period after disabling autopilot from 3 seconds to 5 seconds.
Updated hard braking and aggressive turning safety factors to count the number of events instead of the duration of the events.
Updated forward collision warning rate safety factor to calculate the rate of warnings per 1,000 miles driven when not using autopilot.
Updated safety rating to use the mile-weighted average of safety ratings over the last 30 days, ignoring any miles driven on autopilot.
One of the biggest upgrades to version 1.2 is the addition of Late Night Driving. As Tesla states in its blog post, “Late Night Driving is defined as the number of seconds you spend driving at night (10:00 p.m. to 4:00 a.m.) divided by the total number of seconds you spend at night Spend the day driving.” Although Late Night Driving is capped at 29.3% of your total score.
The reason Tesla added this as a safety factor is that driving at night can be more dangerous due to reduced visibility, fatigue and distraction.
According to the National Safety Council, most fatal accidents occur between 4:00 p.m. and 11:59 p.m., with Friday, Saturday and Sunday being the most common accident days.
Tesla’s new trip visualization feature in version 1.2 is also a welcome improvement. So far, drivers have not received detailed feedback on their journeys. Instead, they just received an adjusted score. The trip visualization shows drivers when their trip started, when the autopilot was activated/deactivated, the time of the violation (if any) and when the trip ended.
Hopefully, these insights will allow drivers to reflect on each ride and correct aggressive driving to get the full self-driving beta.
Although Tesla released Safety Score v1.2, some drivers remain registered in the original version. You can see which version you’re signed up for by scrolling to the bottom of the Security Rating screen.
These Safety Score improvements come at the same time as Tesla Insurance launched in Minnesota.
By Kevin Armstrong
Tesla insurance was available in 11 states, but today Tesla added one more state to the list.
Tesla Insurance is now officially available in Minnesota, becoming the 12th state in the US to support Tesla’s insurance initiative.
Tesla has to apply for and get a permit in each state, so it’s a slow and lengthy process, but Tesla has made good progress since it first added California in 2019.
Rate increase for some
Though Tesla Insurance typically offers lower rates, two states are on the verge of significant rate hikes. Corresponding cover, a resource for insurance information, Tesla General Insurance, the automaker’s subsidiary insurance carrier, is demanding a 30 percent rate increase in Maryland and a 24.5 percent rate increase in Oregon. Tesla Insurance initially set rates 30% lower, meaning the move could eliminate the safe driver discount.
However, this may not be the case. Insurance premiums in these states have steadily increased. Tesla elaborated on the rationale for the increases: “Based on competitor rate activity and the inflationary environment that has persisted since our original submission, we are proposing to target higher rate levels than originally submitted levels, which have been upgraded to their last displayed rate.” .”
There are 1,508 policyholders in Maryland who gained access to Tesla Insurance in July. Additionally, 937 drivers have purchased a policy with Tesla since the state launched in April. Tesla Insurance is also available in Arizona, California, Colorado, Illinois, Nevada, Ohio, Texas, Utah, Virginia and now Minnesota.
The news comes as plans to expand Tesla Insurance to Florida continue to be delayed. Originally, Tesla owners were told that the company’s insurance would be available on October 20, 2022. However, according to a letter published on Reddit, the state sought more information from the company shortly before launch. Tesla responded on Nov. 10, and it appears the rates the company initially thought it could offer need to increase for reasons similar to Oregon and Maryland. Tesla just released an updated telematics model for a few states, including Florida. This is the Safety Score tool.
It’s the security rating that makes Tesla Insurance unique. While companies charge higher premiums for luxury cars, Tesla has kept prices low by monitoring driver safety ratings. The program looks for forward collision warnings, hard braking, aggressive turning, unsafe following, forced autopilot disabling, and now late night driving. It combines the factors into an overall safety rating that reflects how much the Tesla driver pays for insurance.
Despite the increases, it’s believed that Tesla will still be the cheapest vendor as competition raises prices. The real question might be which state will see similar migrations and when.